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  • 3 OpEx Pillars For Insurers3 OpEx Pillars For Insurers
    Ahead of the Operational Excellence for Insurance summit in Hartford, CA, October 26-28, 2015, we’ve brought together three thought leaders to detail a key pillar OpEx best practice each to successful operational excellence and transformation.

    - Creating the Right Operational Excellence Framework
    - Communicate Change Management Enterprise-wide
    - Striking the Right Balance: Linking Strategy with Operations



  • Future-proofing Insurance Processes: The innovations of today are the best practices of tomorrowFuture-proofing Insurance Processes: The innovations of today are the best practices of tomorrow
    Download Now - This exclusive eBook summarizes the findings of global PEX Network research into the importance of how customer experience, data connectivity and ease of access continue to drive innovation across the insurance industry

InterviewsInterviews

  • We’re all in this together: Talking process leaders and successful project implementation with Nationwide InsuranceWe’re all in this together: Talking process leaders and successful project implementation with Nationwide Insurance
    How do you sell the importance of investing into process excellence to executives who are concerned with the bottom line?

    Ahead of the Operational Excellence in Insurance Forum this October PEX Network had the opportunity to speak to Tiffany Hunt, Vice President, Business Transformation Office at Nationwide Insurance about how to successfully launch a new project, what to look for in a process champion and of course how to pre-empt any potential hurdles you may encounter

VideoVideo

ArticlesArticles

  • Process Efficiency Myths… BustedProcess Efficiency Myths… Busted
    Every day we deal with clients and their business process challenges. When we start a new project, it’s not unusual for us to find that at least a few of the client leaders have fallen prey to some of the most common process efficiency “myths.” Have any of these myths taken hold in your organization? Download the article to find out.
  • Sometimes it’s Not about EfficiencySometimes it’s Not about Efficiency
    As regulatory burdens continue to grow and violations become expensive on a company’s bottom line, having a strong compliance mindset will stand a company in good stead. That is why NEOS developed the Process Control Topology approach for insurers who need a view into how controls, business process, and application architecture cooperate to achieve compliance with regulatory and risk management requirements.

WhitepapersWhitepapers

  • An Introduction to Business Decision ManagementAn Introduction to Business Decision Management
    “An Introduction to Business Decision Management,” describes the basics of Business Decision Management and Decision Modeling and how it changes the old ways of process discovery in BPMN.
  • Process-Oriented ThinkingProcess-Oriented Thinking
    “Process-Oriented Thinking” is a white paper produced by Signavio’s experts concerning achieving corporate success by focusing on processes. This white paper also addresses how to introduce process-oriented thinking to your organization with best practice communication methods and most importantly, how to work collaboratively to achieve success for your process management initiatives.

AudioAudio

  • Bridgeing the Gap… Connecting Your Project to Real Business ValueBridgeing the Gap… Connecting Your Project to Real Business Value
    In this webcast, you’ll learn about NEOS’ call-to-action plan for when a project disconnects with its intended business value, called the Business-Value Linkage model. This model ensures a tight alignment between what a project team does and the business rationale for doing it. Visit our Resource Library to dive deeper into this and other industry topics, as well.

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  • AIG’s Art Drake on why growth in the insurance industry depends on creating a "unique customer experience"AIG’s Art Drake on why growth in the insurance industry depends on creating a "unique customer experience"
    In this PEX Network interview, Art Drake, Vice President – Transformation Management Office at AIG Benefit Solutions, discusses what’s driving the increasing focus on creating a unique customer experience in insurance and describes how process excellence and big data analytics can help.
  • The Path to Operational ExcellenceThe Path to Operational Excellence
    Many write and talk about operational excellence, trying to teach businesses how to achieve it through complex schemes and strategies. While a lot of organisations invest in OE, it still remains a broad and vague concept. Kevin Duffy, Global VP of Kepner-Tregoe, shares his insight not only on how to strategize and achieve operational excellence through specific strategies, but also how to sustain an OE culture.
  • Four Process Redesign Strategies for Operational ExcellenceFour Process Redesign Strategies for Operational Excellence
    University of Exeter Business School’s research team, headed by Frederic Ponsignon, PhD, brings to you their findings on what configurations of redesign practices work best in particular operational contexts. This report demonstrates four distinctive strategies and their best practices, representing a unique way to go about process redesign. Such information will help managers select the best set of practices to apply to their team and achieve operational excellence.
  • What the heck does culture have to do with process? Interview with Grange InsuranceWhat the heck does culture have to do with process? Interview with Grange Insurance's Amy Tomaszewski

    When most people think about processes, they don’t consider them to be a cultural problem. You might think about the technical details – what’s supposed to happen when, who is supposed to do what, etc. – but rarely about the cultural context in which they occur. However, according to Amy Tomaszewski AVP of Operational Excellence at Grange Insurance, culture is just as important – if not more – than the technical details of improving processes. Here’s why.

  • Communicating the business benefits of process improvement: Interview with Prudential RetirementCommunicating the business benefits of process improvement: Interview with Prudential Retirement's VP of Process Excellence, Donna Dunn: Interview Transcript
    Process improvement -especially the tools and methodologies - can come across as a little esoteric to those in the rest of your business. But process is something that we all do - so why is it so difficult to communicate the value of improving them?

    In this PEX Network interview, Donna Dunn, VP, Process Excellence, Prudential Retirement discusses how to communicate the benefit of process improvement and ways to gain the commitment of your business stakeholders.