October 17-19, 2016 | Hartford, Connecticut, USA

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Download the 2016 AgendaDownload the 2016 Agenda
As the only forum specifically designed for operational excellence leaders in the Insurance industry, Operational Excellence in Insurance 2017 brings together innovators who are pushing their companies ahead, creating more efficient processes and systems that enable a customer-centric approach in an increasingly competitive environment.

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  • Why Transformation Is A Top-to-bottom initiativeWhy Transformation Is A Top-to-bottom initiative
    The Insurance industry is facing extensive operational challenges with a disruptive market and consumer changes leaving insurers with no choice: innovate or die.

    As a result, many are undertaking a complete top-to-bottom transformation. One such U.S insurer is Liberty Mutual, who are exploring new ways to automate and operationalize to transform their processes.

    We spoke to the Director of Special Projects – Process and Technology, Sidharth Grover, to find out what he and his team are looking to gain from attending the Operational Excellence in Insurance event in Hartford Connecticut this October 17-19, 2016.

ReportsReports

  • 5 Operational Excellence / Transformative Strategies for Insurers5 Operational Excellence / Transformative Strategies for Insurers
    The insurance market has been under pressure to transform for many years now. While the competitive landscape is experiencing significant shifts and technology continues to disrupt the market, insurers also have lots of opportunities to respond, adopt change, transform their services, and become the provider their customers are looking for.

    Download the report to discover the five strategies for organizations that want to succeed in the new generation of insurance services.
  • 3 OpEx Pillars for Insurance Firms3 OpEx Pillars for Insurance Firms
    Three thought leaders detail a key pillar of OpEx best practice each.

    PILLAR 1: Creating the Right Operational Excellence Framework - John Martino (Aetna)
    PILLAR 2: Communicate Change Management Enterprise-wide - Angie Kennard (Marsh)
    PILLAR 3: Striking the Right Balance: Linking Strategy with Operations - Steve Jenkins (Anthem)

InterviewsInterviews

  • How Allstate is building a customer-centric insurance companyHow Allstate is building a customer-centric insurance company

    The PEXNetwork caught up with key speaker Allstate’s CI Methodology Lead, HowardGrunwell to get a snapshot into how the company is responding to customers’changing expectations and transforming the customer experience.  

  • Voice of the Customer - Is it Heard in InsuranceVoice of the Customer - Is it Heard in Insurance
    As customers demand more, the insurance industry has to listen or lose out. An effective voice of the customer programme (VoC) will not only create an environment got continuous improvement, but also provide a competitive advantage in an increasingly crowded market. Download this interview with Lisa Schilling VP of Healthcare Performance Improvement, Kaiser Permanente.
  • Healthcare Insurance: Enhancing the consumer experience with telematicsHealthcare Insurance: Enhancing the consumer experience with telematics
    Darren Olson is Director of Consumer Innovation, UPMC Health Plan. Under his leadership, the Consumer Innovation Department has grown significantly in both size and scope, representing expertise in human-centered design, visual design, product and service design and experience strategy.

    In this PEX Network interview, Olson shares some of the ways the company is improving the current consumer experience with telematics.
  • Are You Ready for Digital Transformation? How Desjardins is Solidifying the Customer Service Performance Environment to Get Ready for Going DigitalAre You Ready for Digital Transformation? How Desjardins is Solidifying the Customer Service Performance Environment to Get Ready for Going Digital
    Operational Excellence in Insurance speaker Benoit Gowigati VP, Performance and Operational Excellence at Desjardins General Insurance, shares his insights on creating the right environment for digital transformation at the third-largest property and casualty insurance company in Canada.

Sponsorship InformationSponsorship Information

  • Business Development PackBusiness Development Pack
    Download our business development pack to see what who will you meet, what industries will be represented and where are they looking to invest in 2017.

VideoVideo

  • Driving a leadership culture at all levels - 3rd Annual Operational Excellence in Insurance SummitDriving a leadership culture at all levels - 3rd Annual Operational Excellence in Insurance Summit
    In this presentation Mr. Cowieson gives an impressive overview on how to drive leadership culture at all levels.

    Download this video to hear about:
    • Why leadership is not common behavior across most large organizations – how to drive to a leadership culture at all
      levels
    • The attributes of a leader
    • Team as a vehicle for change
    • Common barriers to driving a change agenda – overcoming them takes energy and commitment from the top
    • Reality of project confidence and support
    • Focus on the end-to-end process – the need to understand what is going on and identify what can be improved to meaningfully impact the business

Additional Event InformationAdditional Event Information