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The brochure is complete - See it first hereThe brochure is complete - See it first here
See who from the Insurance sector is lined up to share their insight and best practice on achieving execution excellence.

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InterviewsInterviews

  • We’re all in this together: Talking process leaders and successful project implementation with Nationwide InsuranceWe’re all in this together: Talking process leaders and successful project implementation with Nationwide Insurance
    How do you sell the importance of investing into process excellence to executives who are concerned with the bottom line?

    Ahead of the Operational Excellence in Insurance Forum this October PEX Network had the opportunity to speak to Tiffany Hunt, Vice President, Business Transformation Office at Nationwide Insurance about how to successfully launch a new project, what to look for in a process champion and of course how to pre-empt any potential hurdles you may encounter

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  • AIG’s Art Drake on why growth in the insurance industry depends on creating a "unique customer experience"AIG’s Art Drake on why growth in the insurance industry depends on creating a "unique customer experience"
    In this PEX Network interview, Art Drake, Vice President – Transformation Management Office at AIG Benefit Solutions, discusses what’s driving the increasing focus on creating a unique customer experience in insurance and describes how process excellence and big data analytics can help.
  • The Path to Operational ExcellenceThe Path to Operational Excellence
    Many write and talk about operational excellence, trying to teach businesses how to achieve it through complex schemes and strategies. While a lot of organisations invest in OE, it still remains a broad and vague concept. Kevin Duffy, Global VP of Kepner-Tregoe, shares his insight not only on how to strategize and achieve operational excellence through specific strategies, but also how to sustain an OE culture.
  • Four Process Redesign Strategies for Operational ExcellenceFour Process Redesign Strategies for Operational Excellence
    University of Exeter Business School’s research team, headed by Frederic Ponsignon, PhD, brings to you their findings on what configurations of redesign practices work best in particular operational contexts. This report demonstrates four distinctive strategies and their best practices, representing a unique way to go about process redesign. Such information will help managers select the best set of practices to apply to their team and achieve operational excellence.
  • What the heck does culture have to do with process? Interview with Grange InsuranceWhat the heck does culture have to do with process? Interview with Grange Insurance's Amy Tomaszewski

    When most people think about processes, they don’t consider them to be a cultural problem. You might think about the technical details – what’s supposed to happen when, who is supposed to do what, etc. – but rarely about the cultural context in which they occur. However, according to Amy Tomaszewski AVP of Operational Excellence at Grange Insurance, culture is just as important – if not more – than the technical details of improving processes. Here’s why.

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