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ArticlesArticles

  • 3 Operational Excellence Pillars For Insurers in North America3 Operational Excellence Pillars For Insurers in North America
    This insightful piece brings together three thought leaders: Aetna, Marsh & McLennan and Anthem. The ebook details tips on operational excellence best practice for insurers in North America to achieve successful operational excellence and drive business transformation.

    Key highlights include:

    - Creating the Right Operational Excellence Framework
    - Communicate Change Management Enterprise-wide
    - Striking the Right Balance: Linking Strategy with Operations

    This ebook was created ahead of the Operational Excellence for Insurance summit in Hartford, CT, USA on October 26-28, 2015.

  • Future-proofing Insurance Processes: The innovations of today are the best practices of tomorrowFuture-proofing Insurance Processes: The innovations of today are the best practices of tomorrow
    Download Now - This exclusive eBook summarizes the findings of global PEX Network research into the importance of how customer experience, data connectivity and ease of access continue to drive innovation across the insurance industry

PodcastsPodcasts

  • [Podcast] Securing Executive Sponsorship: Step One in Achieving Sustained, Large-Scale Transformation[Podcast] Securing Executive Sponsorship: Step One in Achieving Sustained, Large-Scale Transformation
    Ahead of the Operational Excellence in Insurance Summit in Hartford, Connecticut, USA, we've brought the Chair and two of the key speakers of the upcoming event together to discuss the theme - Securing Executive Sponsorship: Step one in achieving sustained, large-scale transformation.

    Podcast Participants:

    - Carla Gregory, Senior Principal, NEOS (moderator)
    - Douglas Cowieson, SVP Administration Transformation, EmblemHealth
    - Jeff Brown, Senior Vice President, Regional Operations, XL Catlin

    Key Topics
    :

    - How to secure (and maintain) executive sponsorship or “buy-in”
    - Understanding your sponsor
    - Ensure alignment between business strategy and business transformation initiatives: Why its sometimes not at easy as it seems?
    - Avoiding process for process sake
    - Understanding processes in the context of strategic and financial imperatives
    - Understanding the root causes behind process inefficiency, including issues of strategy and operating models

InterviewsInterviews

  • We’re all in this together: Talking process leaders and successful project implementation with Nationwide InsuranceWe’re all in this together: Talking process leaders and successful project implementation with Nationwide Insurance
    How do you sell the importance of investing into process excellence to executives who are concerned with the bottom line?

    Ahead of the Operational Excellence in Insurance Forum this October PEX Network had the opportunity to speak to Tiffany Hunt, Vice President, Business Transformation Office at Nationwide Insurance about how to successfully launch a new project, what to look for in a process champion and of course how to pre-empt any potential hurdles you may encounter

VideoVideo

ArticlesArticles

  • An idea whose time has come in the Insurance Industry by Vantage Agora IncAn idea whose time has come in the Insurance Industry by Vantage Agora Inc
    Errors and re-work are costing industry billions of dollars every year.  The Insurance Industry is no exception.  Manufacturers have developed procedures and processes to to successfully manage these issues.  It’s time for the Insurance Industry to follow suit and implement similar practices and get errors under control.
  • Process Efficiency Myths… BustedProcess Efficiency Myths… Busted
    Every day we deal with clients and their business process challenges. When we start a new project, it’s not unusual for us to find that at least a few of the client leaders have fallen prey to some of the most common process efficiency “myths.” Have any of these myths taken hold in your organization? Download the article to find out.
  • Sometimes it’s Not about EfficiencySometimes it’s Not about Efficiency
    As regulatory burdens continue to grow and violations become expensive on a company’s bottom line, having a strong compliance mindset will stand a company in good stead. That is why NEOS developed the Process Control Topology approach for insurers who need a view into how controls, business process, and application architecture cooperate to achieve compliance with regulatory and risk management requirements.

WhitepapersWhitepapers

  • An Introduction to Business Decision ManagementAn Introduction to Business Decision Management
    “An Introduction to Business Decision Management,” describes the basics of Business Decision Management and Decision Modeling and how it changes the old ways of process discovery in BPMN.
  • Process-Oriented ThinkingProcess-Oriented Thinking
    “Process-Oriented Thinking” is a white paper produced by Signavio’s experts concerning achieving corporate success by focusing on processes. This white paper also addresses how to introduce process-oriented thinking to your organization with best practice communication methods and most importantly, how to work collaboratively to achieve success for your process management initiatives.

AudioAudio

  • Bridgeing the Gap… Connecting Your Project to Real Business ValueBridgeing the Gap… Connecting Your Project to Real Business Value
    In this webcast, you’ll learn about NEOS’ call-to-action plan for when a project disconnects with its intended business value, called the Business-Value Linkage model. This model ensures a tight alignment between what a project team does and the business rationale for doing it. Visit our Resource Library to dive deeper into this and other industry topics, as well.

PDFPDF

  • #OPEXInsurance Fast Track Registration Form#OPEXInsurance Fast Track Registration Form
    Complete the fast track registration form and email to enquire@pexnetwork.com
  • AIG’s Art Drake on why growth in the insurance industry depends on creating a "unique customer experience"AIG’s Art Drake on why growth in the insurance industry depends on creating a "unique customer experience"
    In this PEX Network interview, Art Drake, Vice President – Transformation Management Office at AIG Benefit Solutions, discusses what’s driving the increasing focus on creating a unique customer experience in insurance and describes how process excellence and big data analytics can help.
  • The Path to Operational ExcellenceThe Path to Operational Excellence
    Many write and talk about operational excellence, trying to teach businesses how to achieve it through complex schemes and strategies. While a lot of organisations invest in OE, it still remains a broad and vague concept. Kevin Duffy, Global VP of Kepner-Tregoe, shares his insight not only on how to strategize and achieve operational excellence through specific strategies, but also how to sustain an OE culture.
  • Four Process Redesign Strategies for Operational ExcellenceFour Process Redesign Strategies for Operational Excellence
    University of Exeter Business School’s research team, headed by Frederic Ponsignon, PhD, brings to you their findings on what configurations of redesign practices work best in particular operational contexts. This report demonstrates four distinctive strategies and their best practices, representing a unique way to go about process redesign. Such information will help managers select the best set of practices to apply to their team and achieve operational excellence.
  • What the heck does culture have to do with process? Interview with Grange InsuranceWhat the heck does culture have to do with process? Interview with Grange Insurance's Amy Tomaszewski

    When most people think about processes, they don’t consider them to be a cultural problem. You might think about the technical details – what’s supposed to happen when, who is supposed to do what, etc. – but rarely about the cultural context in which they occur. However, according to Amy Tomaszewski AVP of Operational Excellence at Grange Insurance, culture is just as important – if not more – than the technical details of improving processes. Here’s why.

  • Communicating the business benefits of process improvement: Interview with Prudential RetirementCommunicating the business benefits of process improvement: Interview with Prudential Retirement's VP of Process Excellence, Donna Dunn: Interview Transcript
    Process improvement -especially the tools and methodologies - can come across as a little esoteric to those in the rest of your business. But process is something that we all do - so why is it so difficult to communicate the value of improving them?

    In this PEX Network interview, Donna Dunn, VP, Process Excellence, Prudential Retirement discusses how to communicate the benefit of process improvement and ways to gain the commitment of your business stakeholders.