Conquer The Chaos & Technology of Today:
Become The Insurer of Tomorrow

The insurance industry has always been one of the most competitive in the world. The traditional battlegrounds were underwriting, claims and process efficiencies, but rapidly changing customer expectations, disruptive models of service delivery and lower barriers for customer defection are all potential game changers.

The insurance industry is a vast consumer of information, historically requiring great human expertise to turn disparate data into sound business decisions, but that too is changing. In the new world, small companies will quickly become big and because the market is finite, some big players will have to become smaller! And the force multiplier for all of this change is, without question, technology.

Companies that can integrate technology, deploy superior data analytics and process automation and then combine it to deliver world-class customer experience are likely to be the winners at the expense of those who cannot.

How prepared are you and your organisation for the changes on the horizon? Do the answers lie in ‘plug-in & play’ point solutions or should changes be at platform level? Is it one size fits all or is it ‘horses for courses’? Where do the ‘people and processes’ fit into technology or technology fit into the people and process?

And, how tech-savvy do the decision-makers in your OPEX need to be?

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2017 Expert Speaker Panel Includes:

Erik Simmons

Vice President, Continuous Improvement

Lesley Hanslope

Vice President Claims
Guarantee Trust Life Insurance

Sal Iannaccone

Vice President
Munich Re America

Rob Stewart

CEO, Co-Founder

At #OPEXInsurance You Will Find Out How Other Insurance Carriers Are:

Interactive Sessions

Transforming legacy systems for greater end-to-end visibility on processes and consumers

Real Situation Analysis

Removing chaos and creating collaboration with both internal and external partners

ISO Technical Committee

Executing the strategic metrics by aligning operations and transformations

Reduce Costs and Improve Quality

Simplifying change management complexities through cultural adaptation

Networking Opportunities

Precipitating customer centricity by utilizing the outside in perspective and personalizing products

What will the Insurer of 2030 Look Like?

The PEX Network asked 8 industry experts that very question. Watch now and find out what they had to say. Insights from:

  •  Spiros Margaris, Advisory Board Member, Werthstein AG
  •  Sébastien Meunier, Senior Manager, Chappuis Halder & Co
  •  Steve Jenkins Staff Vice President, Business Improvement Group, Anthem Inc.
  •  Assaf Wand, CEO & Co-Founder, Hippo Insurance
  •  Jeff Brown, ‎Senior Vice President - Head of Worldwide Operations, CNA Insurance
  •  Craig Bedell, Global Insurance Industry Executive, IBM Watson
  •  Rusty Sproat, Chief Executive Officer & Founder, Figo Pet Insurance
  •  Amanda Lettmann, Chief Operating Officer & Co-Founder, Simple Disability Insurance


Insurance Industry Speakers


Hours of Networking


Interactive Discussion Groups



Senior Attendees


Decision Makers

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Anthem Innovation Studio Site Visit

Monday 18 September 2017 | Technology Square, Atlanta, GA

Anthem launched its new Innovation Studio in the heart of Atlanta's Technology Square in May 2016 as a hub for the development in health IT to improve the consumer experience, quality of care and drive affordability. This open office space nurtures innovation by providing a collaborative environment that brings together industry leaders and technology experts. The Innovation Studio work will focus on further advancing Anthem’s three strategic pillars: consumer experience, managing the cost of care, and provider collaboration.

1 hour of process, stakeholder buy-in, architecture and technology, led by Anthem’s Innovation Directors

Videos, Q&A and the opportunity to try virtual reality technology

What Others Have to Say

Driving a leadership culture at all levels

Watch this video to get a feel of the onsite experience at the Operational Excellence in Insurance Summit! Have an insight on last year session on how to drive to a leadership culture at all Levels and the need to understand the end to end process and identify what can be improved to meaningfully impact the business.

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