4th Annual Operational Excellence in Insurance Summit

To maintain healthy financial ratios and sustain long-term competitive positions, insurers must transform their business to maintain pace with complex market conditions.

Reviewing and updating strategic business and operating models, targeting customer segments, product portfolios, IT capability, cost structure and organisational leanness are just some of the processes you need to manage in 2017.

Operational Excellence in Insurance is your go-to for competitive benchmarking and updates for retaining an edge in an increasingly pressured environment. From the online customer experience to process automation, find out who’s doing what, to what effect, and how you can leverage new approaches.

With a contemporary, pertinent agenda filled with tangible and engaging presentations, interactive discussion groups, track sessions, unique networking, innovation islands and learning labs, all on a peer-to-peer level, Operational Excellence in Insurance is where forward thinking insurance professionals will be strategizing how to operate in a fast changing, disruptive business climate.


Insurance Industry Speakers


Hours of Networking


Insurer Case Studies


Interactive Discussion Groups



Attendees in 2016


Decision Makers

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Driving a leadership culture at all levels

Watch this video to get a feel of the onsite experience at the Operational Excellence in Insurance Summit! Have an insight on last year session on how to drive to a leadership culture at all Levels and the need to understand the end to end process and identify what can be improved to meaningfully impact the business. This year, we'll be going back to the insurance capital of the world: Hartford from October 18-20, 2016... see you there!

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2016 Speakers included:

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5 Top Reasons to Attend

The only process improvement event specifically for the Insurance industry, now in its third year, brings more value than ever to your business in 2017!

Make new connections with customized networking

  •  Join specialist streams from P&C, Life and Health insurance companies
  •  New break-out discussions, for advice from people who share your specific challenges

Thought leader insights

Find out which trends are predicted to hit Insurance and how they could affect operations, such as:

  •  Telematics, wearables and the Internet of Things
  •  Customized policies and Amazon-style predictive analytics
  •  Next generation social media and mobile
  •  Insurance giants' accelerated responses to non-traditional competitors

In-depth answers to your problems

New interactive sessions allow you to receive advice on the exact problems you are facing, in an informal environment

  •  Speed workshopping
  •  Interactive discussion groups
  •  Post-panel question forums
  •  Stop by session

Fast track your technology decision making

Hear what your peers have to say about which major systems are bringing value to the business, in our technology discussions, and take a sneak peak of the latest solutions in the exhibition hall

Benchmark your business process

Get an insight into where you are at compared with your competitors, identify gaps you can take back into the office to develop and initiate change.

You will find out what other insurance carriers are doing about:

  •  Creating a competitive customer experience in light of new market entrants and changing customer expectations
  •  Digitalzation, telematics, mobile and the Internet of Things: strategies for benefiting from tech change
  •  Broker consolidation and the direct-to-customer movement: the impact on operations?
  •  Becoming more agile and efficient in a rapidly changing external environment
  •  Making OpEx a trusted advisor to the business, crucial to any strategic change

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