Conquer the chaos and technology of today to become the insurer of tomorrow
The insurance industry has always been one of the most competitive in the world.
The traditional battlegrounds were underwriting, claims and process efficiencies, but rapidly changing customer expectations, disruptive models of service delivery and lower barriers for customer defection are all potential game changers.
The insurance industry is a vast consumer of information, historically requiring great human expertise to turn disparate data into sound business decisions, but that too is changing.
In the new world, small companies will quickly become big and because the market is finite, some big players will have to become smaller! And the force multiplier for all of this change is, without question, technology.
Companies that can integrate technology, deploy superior data analytics and process automation and then combine it to deliver world-class customer experience are likely to be the winners at the expense of those who cannot.
How prepared are you and your organisation for the changes on the horizon? Do the answers lie in ‘plug-in & play’ point solutions or should changes be at platform level? Is it one size fits all or is it ‘horses for courses’? Where do the ‘people and processes’ fit into technology or technology fit into the people and process?
And, how tech-savvy do the decision-makers in your OPEX need to be?
2017 Expert Speaker Panel Includes:
Vice President, Continuous Improvement
Vice President Claims
Guarantee Trust Life Insurance
Munich Re America
At #OPEXInsurance You Will Find Out How Other Insurance Carriers Are:
Transforming legacy systems for greater end-to-end visibility on processes and consumers
Removing chaos and creating collaboration with both internal and external partners
Executing the strategic metrics by aligning operations and transformations
Simplifying change management complexities through cultural adaptation
Precipitating customer centricity by utilizing the outside in perspective and personalizing products
Anthem Innovation Studio Site Visit
Monday 18 September 2017 | Technology Square, Atlanta, GA
Anthem launched its new Innovation Studio in the heart of Atlanta's Technology Square in May 2016 as a hub for the development in health IT to improve the consumer experience, quality of care and drive affordability. This open office space nurtures innovation by providing a collaborative environment that brings together industry leaders and technology experts. The Innovation Studio work will focus on further advancing Anthem’s three strategic pillars: consumer experience, managing the cost of care, and provider collaboration.
1 hour of process, stakeholder buy-in, architecture and technology, led by Anthem’s Innovation Directors
Videos, Q&A and the opportunity to try virtual reality technology
Insurance Industry Speakers
Hours of Networking
Interactive Discussion Groups
Driving a leadership culture at all levels
Watch this video to get a feel of the onsite experience at the Operational Excellence in Insurance Summit! Have an insight on last year session on how to drive to a leadership culture at all Levels and the need to understand the end to end process and identify what can be improved to meaningfully impact the business.
What Others Have to Say
"Great place to interact with like-minded professionals from our industry and focus on best practices."Director, Change Leadership, Travelers
"Wonderful for networking and conversing"Senior Director, Oracle
“Very valuable to me and my organization. Feel that I was recharged with the ideas”Process Improvement, Farmers Mutual
"Very valuable. Made a lot of new connections and learned a lot about what's important to the businesses operations, current challenges and gained insights."Senior Consultant, NEOS
“This event has been invaluable for productive networking. It gave us the opportunity to meet with peers - and allowed my team to further current partnerships and have conversations which probably would not have occurred otherwise”Vice President, Global Leader - Operations & Supply Chain Consulting, IBM Global Business Services
“It was a great event. Thank you and your team for all of your hard work! I look very forward to continuing and expanding our support.”Vice President Natural Resources; Western Canada, Alexander Proudfoot
"This event was what I was looking for. I appreciated the exchanges and being able to nourish myself (for the benefit of my organisation) from all these excellent resources at the event."Helen Ross, Senior Consultant, Desjardins Financial Security
“Excellent networking event - great view on how other organizations are using continuous improvement”VP of Global Pricing CDK Global