Conquer the chaos and technology of today to become the insurer of tomorrow
The insurance industry has always been one of the most competitive in the world.
The traditional battlegrounds were underwriting, claims and process efficiencies, but rapidly changing customer expectations, disruptive models of service delivery and lower barriers for customer defection are all potential game changers.
The insurance industry is a vast consumer of information, historically requiring great human expertise to turn disparate data into sound business decisions, but that too is changing.
In the new world, small companies will quickly become big and because the market is finite, some big players will have to become smaller! And the force multiplier for all of this change is, without question, technology.
Companies that can integrate technology, deploy superior data analytics and process automation and then combine it to deliver world-class customer experience are likely to be the winners at the expense of those who cannot.
How prepared are you and your organisation for the changes on the horizon? Do the answers lie in ‘plug-in & play’ point solutions or should changes be at platform level? Is it one size fits all or is it ‘horses for courses’? Where do the ‘people and processes’ fit into technology or technology fit into the people and process?
And, how tech-savvy do the decision-makers in your OPEX need to be?
You will find out what other insurance carriers are doing about:
Transform your legacy systems for greater end-to-end visibility on processes and consumers
Remove chaos and create collaboration with both internal and external partners
Execute the strategic metrics by aligning operations and transformations
Simplify change management complexities through cultural adaptation
Precipitate customer centricity by utilizing the outside in perspective and personalizing products
Insurance Industry Speakers
Hours of Networking
Interactive Discussion Groups
2016 Speakers included:
Vice President, Continuous Improvement
Vice President Claims
Guarantee Trust Life Insurance
Munich Re America
Anthem Innovation Studio Site Visit Monday 18 September 2017 | Technology Square, Atlanta, GA
Anthem launched its new Innovation Studio in the heart of Atlanta's Technology Square in May 2016 as a hub for the development in health IT to improve the consumer experience, quality of care and drive affordability. This open office space nurtures innovation by providing a collaborative environment that brings together industry leaders and technology experts. The Innovation Studio work will focus on further advancing Anthem’s three strategic pillars: consumer experience, managing the cost of care, and provider collaboration.
1 hour of process, stakeholder buy-in, architecture and technology, led by Anthem’s Innovation Directors
Videos, Q&A and the opportunity to try virtual reality technology
Previous attendees included:
What Others Have to Say
"Great place to interact with like-minded professionals from our industry and focus on best practices."
"Wonderful for networking and conversing"
“Very valuable to me and my organization. Feel that I was recharged with the ideas”
"Very valuable. Made a lot of new connections and learned a lot about what's important to the businesses operations, current challenges and gained insights."
“This event has been invaluable for productive networking. It gave us the opportunity to meet with peers - and allowed my team to further current partnerships and have conversations which probably would not have occurred otherwise”
“It was a great event. Thank you and your team for all of your hard work! I look very forward to continuing and expanding our support.”
"This event was what I was looking for. I appreciated the exchanges and being able to nourish myself (for the benefit of my organisation) from all these excellent resources at the event."
“Excellent networking event - great view on how other organizations are using continuous improvement”
Driving a leadership culture at all levels
Watch this video to get a feel of the onsite experience at the Operational Excellence in Insurance Summit! Have an insight on last year session on how to drive to a leadership culture at all Levels and the need to understand the end to end process and identify what can be improved to meaningfully impact the business.