The PEXNetwork caught up with key speaker Allstate’s CI Methodology Lead, HowardGrunwell to get a snapshot into how the company is responding to customers’changing expectations and transforming the customer experience.
As a result, many are undertaking a complete top-to-bottom transformation. One such U.S insurer is Liberty Mutual, who are exploring new ways to automate and operationalize to transform their processes.
We spoke to the Director of Special Projects – Process and Technology, Sidharth Grover, to find out what he and his team are looking to gain from attending the Operational Excellence in Insurance event in Hartford Connecticut this October 17-19, 2016.
In this PEX Network interview, Olson shares some of the ways the company is improving the current consumer experience with telematics.
Download this video to hear about:
- Why leadership is not common behavior across most large organizations – how to drive to a leadership culture at all
- The attributes of a leader
- Team as a vehicle for change
- Common barriers to driving a change agenda – overcoming them takes energy and commitment from the top
- Reality of project confidence and support
- Focus on the end-to-end process – the need to understand what is going on and identify what can be improved to meaningfully impact the business
Download the report to discover the five strategies for organizations that want to succeed in the new generation of insurance services.
Are You Ready for Digital Transformation? How Desjardins is Solidifying the Customer Service Performance Environment to Get Ready for Going Digital
PILLAR 1: Creating the Right Operational Excellence Framework - John Martino (Aetna)
PILLAR 2: Communicate Change Management Enterprise-wide - Angie Kennard (Marsh)
PILLAR 3: Striking the Right Balance: Linking Strategy with Operations - Steve Jenkins (Anthem)
Craig Bedell, Global Insurance Industry Executive, IBM Watson has over thirty years experience in P&C insurance. Ahead of the 4th Annual OPEX Insurance: Disruptive Transformation Summit, advisory board member Bedell reveals his insights on the rapid and vast change in the insurance industry and his top pointers for leveraging digital transformation to bring together operational excellence and innovation.
In this in-depth PEX Network interview, Bedell shares his outlook on how data analytics is changing the competitive insurance industry and the untapped treasure trove of data insight to be gleaned from outside the four walls of their organizations.