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How Allstate is building a customer-centric insurance company

How Allstate is building a customer-centric insurance company

The PEXNetwork caught up with key speaker Allstate’s CI Methodology Lead, HowardGrunwell to get a snapshot into how the company is responding to customers’changing expectations and transforming the customer experience.  

Voice of the Customer - Is it Heard in Insurance

Voice of the Customer - Is it Heard in Insurance

As customers demand more, the insurance industry has to listen or lose out. An effective voice of the customer programme (VoC) will not only create an environment got continuous improvement, but also provide a competitive advantage in an increasingly crowded market. Download this interview with Lisa Schilling VP of Healthcare Performance Improvement, Kaiser Permanente.
Why Transformation Is A Top-to-bottom initiative

Why Transformation Is A Top-to-bottom initiative

The Insurance industry is facing extensive operational challenges with a disruptive market and consumer changes leaving insurers with no choice: innovate or die.

As a result, many are undertaking a complete top-to-bottom transformation. One such U.S insurer is Liberty Mutual, who are exploring new ways to automate and operationalize to transform their processes.

We spoke to the Director of Special Projects – Process and Technology, Sidharth Grover, to find out what he and his team are looking to gain from attending the Operational Excellence in Insurance event in Hartford Connecticut this October 17-19, 2016.
Healthcare Insurance: Enhancing the consumer experience with telematics

Healthcare Insurance: Enhancing the consumer experience with telematics

Darren Olson is Director of Consumer Innovation, UPMC Health Plan. Under his leadership, the Consumer Innovation Department has grown significantly in both size and scope, representing expertise in human-centered design, visual design, product and service design and experience strategy.

In this PEX Network interview, Olson shares some of the ways the company is improving the current consumer experience with telematics.
Driving a leadership culture at all levels - 3rd Annual Operational Excellence in Insurance Summit

Driving a leadership culture at all levels - 3rd Annual Operational Excellence in Insurance Summit

In this presentation Mr. Cowieson gives an impressive overview on how to drive leadership culture at all levels.

Download this video to hear about:
  • Why leadership is not common behavior across most large organizations – how to drive to a leadership culture at all
    levels
  • The attributes of a leader
  • Team as a vehicle for change
  • Common barriers to driving a change agenda – overcoming them takes energy and commitment from the top
  • Reality of project confidence and support
  • Focus on the end-to-end process – the need to understand what is going on and identify what can be improved to meaningfully impact the business

5 Operational Excellence / Transformative Strategies for Insurers

5 Operational Excellence / Transformative Strategies for Insurers

The insurance market has been under pressure to transform for many years now. While the competitive landscape is experiencing significant shifts and technology continues to disrupt the market, insurers also have lots of opportunities to respond, adopt change, transform their services, and become the provider their customers are looking for.

Download the report to discover the five strategies for organizations that want to succeed in the new generation of insurance services.
Are You Ready for Digital Transformation? How Desjardins is Solidifying the Customer Service Performance Environment to Get Ready for Going Digital

Are You Ready for Digital Transformation? How Desjardins is Solidifying the Customer Service Performance Environment to Get Ready for Going Digital

Operational Excellence in Insurance speaker Benoit Gowigati VP, Performance and Operational Excellence at Desjardins General Insurance, shares his insights on creating the right environment for digital transformation at the third-largest property and casualty insurance company in Canada.
3 OpEx Pillars for Insurance Firms

3 OpEx Pillars for Insurance Firms

Three thought leaders detail a key pillar of OpEx best practice each.

PILLAR 1: Creating the Right Operational Excellence Framework - John Martino (Aetna)
PILLAR 2: Communicate Change Management Enterprise-wide - Angie Kennard (Marsh)
PILLAR 3: Striking the Right Balance: Linking Strategy with Operations - Steve Jenkins (Anthem)

How Data Analytics is Changing the Competitive Insurance Industry

Craig Bedell, Global Insurance Industry Executive, IBM Watson has over thirty years experience in P&C insurance. Ahead of the 4th Annual OPEX Insurance: Disruptive Transformation Summit, advisory board member Bedell reveals his insights on the rapid and vast change in the insurance industry and his top pointers for leveraging digital transformation to bring together operational excellence and innovation.

In this in-depth PEX Network interview, Bedell shares his outlook on how data analytics is changing the competitive insurance industry and the untapped treasure trove of data insight to be gleaned from outside the four walls of their organizations.

Innovation is Worth Nothing Unless it is Operationally Excellent

Innovation is Worth Nothing Unless it is Operationally Excellent

Sébastien Meunier, Senior Manager, Chappuis Halder & Co., is an expert in innovation in finance, among the top 10 fintech influencers on social media. He has successfully defined business strategies and led global transformations in financial institutions, from Business Lines to IT / Operations and Transverse functions. Ahead of the 4th Annual OPEX Insurance: Disruptive Transformation Summit, key speaker Meunier discusses the threat digital disruption poses for incumbents, and how the industry is moving towards increasing personalization, decentralization and better risk management. Meunier also shares his insights 4 ways blockchain is transforming business.