The PEXNetwork caught up with key speaker Allstate’s CI Methodology Lead, HowardGrunwell to get a snapshot into how the company is responding to customers’changing expectations and transforming the customer experience.
In this PEX Network interview, Olson shares some of the ways the company is improving the current consumer experience with telematics.
Are You Ready for Digital Transformation? How Desjardins is Solidifying the Customer Service Performance Environment to Get Ready for Going Digital
What’s next for InsurTech and how will it affect business transformation in the insurance industry?
Spiros Margaris is an internationally renowned venture capitalist and adviser to FinTech and InsurTech companies and financial institutions, and globally ranked as a No. 1 FinTech & No. 2 InsurTech Influencer by Onalytica. Spiros is a member of the advisory board for the 4th Annual OPEX Insurance: Disruptive Transformation Summit - the leading meeting place for senior operational excellence and process improvement professionals.
Ahead of the #OPEXInsurance event, taking place in Atlanta from September 18-20, 2017, Andrea Charles, Senior Editor at the PEX Network caught up with Spiros to find out what is next for InsurTech and how it will impact operational excellence and business transformation in the insurance industry.
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Everyone is trying to differentiate their product and the way to do that is by improving the customer relationship: how your company engages and communicates with the customer, and how the customer communicates with your company. In this exclusive PEX Network interview serial entrepreneur, Rusty Sproat, Chief Executive Officer & Co-Founder, Figo Pet Insurance, reveals the steps he has taken to leverage technology to improve delivery and create a seamless customer experience. Sproat also shares his insights on the critical factors to consider when successfully integrating new technology with legacy systems.
The biggest pay-offs will go to those that initiate digital disruption. There is an expanding gap between companies that have been fast movers in the digital space, versus those that are lagging behind. Having an innovation studio model allows for rapid assessment and deployment of innovative solutions. Although it is still a relatively new approach for Anthem, the innovation studio has already driven considerable opportunities to leverage things like digital ID cards, expanded self-service payment solutions and more comprehensive health dashboards and information for their members. In this exclusive Pex Network interview Steve Jenkins, Staff Vice President, Business Improvement Group, Anthem Inc, reveals how the company’s innovation studio is successfully fostering an innovative and collaborative environment.