Interviews

How Allstate is building a customer-centric insurance company

How Allstate is building a customer-centric insurance company

The PEXNetwork caught up with key speaker Allstate’s CI Methodology Lead, HowardGrunwell to get a snapshot into how the company is responding to customers’changing expectations and transforming the customer experience.  

Voice of the Customer - Is it Heard in Insurance

Voice of the Customer - Is it Heard in Insurance

As customers demand more, the insurance industry has to listen or lose out. An effective voice of the customer programme (VoC) will not only create an environment got continuous improvement, but also provide a competitive advantage in an increasingly crowded market. Download this interview with Lisa Schilling VP of Healthcare Performance Improvement, Kaiser Permanente.
Healthcare Insurance: Enhancing the consumer experience with telematics

Healthcare Insurance: Enhancing the consumer experience with telematics

Darren Olson is Director of Consumer Innovation, UPMC Health Plan. Under his leadership, the Consumer Innovation Department has grown significantly in both size and scope, representing expertise in human-centered design, visual design, product and service design and experience strategy.

In this PEX Network interview, Olson shares some of the ways the company is improving the current consumer experience with telematics.
Are You Ready for Digital Transformation? How Desjardins is Solidifying the Customer Service Performance Environment to Get Ready for Going Digital

Are You Ready for Digital Transformation? How Desjardins is Solidifying the Customer Service Performance Environment to Get Ready for Going Digital

Operational Excellence in Insurance speaker Benoit Gowigati VP, Performance and Operational Excellence at Desjardins General Insurance, shares his insights on creating the right environment for digital transformation at the third-largest property and casualty insurance company in Canada.
InsurTech – A Force Awakens

InsurTech – A Force Awakens

What’s next for InsurTech and how will it affect business transformation in the insurance industry?

Spiros Margaris is an internationally renowned venture capitalist and adviser to FinTech and InsurTech companies and financial institutions, and globally ranked as a No. 1 FinTech & No. 2 InsurTech Influencer by Onalytica. Spiros is a member of the advisory board for the 4th Annual OPEX Insurance: Disruptive Transformation Summit - the leading meeting place for senior operational excellence and process improvement professionals.

Ahead of the #OPEXInsurance event, taking place in Atlanta from September 18-20, 2017, Andrea Charles, Senior Editor at the PEX Network caught up with Spiros to find out what is next for InsurTech and how it will impact operational excellence and business transformation in the insurance industry.

Download your complimentary copy of the interview:

Innovation is Worth Nothing Unless it is Operationally Excellent

Innovation is Worth Nothing Unless it is Operationally Excellent

Sébastien Meunier, Senior Manager, Chappuis Halder & Co., is an expert in innovation in finance, among the top 10 fintech influencers on social media. He has successfully defined business strategies and led global transformations in financial institutions, from Business Lines to IT / Operations and Transverse functions. Ahead of the 4th Annual OPEX Insurance: Disruptive Transformation Summit, key speaker Meunier discusses the threat digital disruption poses for incumbents, and how the industry is moving towards increasing personalization, decentralization and better risk management. Meunier also shares his insights 4 ways blockchain is transforming business.
Realizing Opportunities for Data Analytics and Business Intelligence

Realizing Opportunities for Data Analytics and Business Intelligence

Customers now want simplicity. They want on demand. They want clear pricing and product features. They want customized, personalized and tailored solutions when it comes to critical financial services solutions, such as insurance. Find out how market disrupter, Simple Disability Insurance is transforming the disability insurance industry with technology that allows distributors, carriers, and customers to have a quality and simple experience. Hear how they are responding to changing customer demands and successfully leveraging data analytics and business intelligence in insurance.
Developing Technology that Transcends

Developing Technology that Transcends

Everyone is trying to differentiate their product and the way to do that is by improving the customer relationship: how your company engages and communicates with the customer, and how the customer communicates with your company. In this exclusive PEX Network interview serial entrepreneur, Rusty Sproat, Chief Executive Officer & Co-Founder, Figo Pet Insurance, reveals the steps he has taken to leverage technology to improve delivery and create a seamless customer experience. Sproat also shares his insights on the  critical factors to consider when successfully integrating new technology with legacy systems.

The Challenges of Legacy Baggage and Regulatory Overhead

The Challenges of Legacy Baggage and Regulatory Overhead

Legacy baggage and regulatory overhead are two of the key challenges that the insurance industry is currently facing with respect to digital disruption. Assaf Wand, Chief Executive Officer & Co-Founder Hippo Insurance, shares his insights on the current state of digital transformation insurance and how InsurTech is reshaping the industry.
Establishing a Culture of Innovation

Establishing a Culture of Innovation

The biggest pay-offs will go to those that initiate digital disruption. There is an expanding gap between companies that have been fast movers in the digital space, versus those that are lagging behind. Having an innovation studio model  allows for rapid assessment and deployment of innovative solutions. Although it is still a relatively new approach for Anthem, the innovation studio has already driven considerable opportunities to leverage things like digital ID cards, expanded self-service payment solutions and more comprehensive health dashboards and information for their members. In this exclusive Pex Network interview Steve Jenkins, Staff Vice President, Business Improvement Group, Anthem Inc, reveals how the company’s innovation studio is successfully fostering an innovative and collaborative environment.