The Insurance industry is facing extensive operational challenges with a disruptive market and consumer changes leaving insurers with no choice: innovate or die.
As a result, many are undertaking a complete top-to-bottom transformation. One such U.S insurer is Liberty Mutual, who are exploring new ways to automate and operationalize to transform their processes.
We spoke to the Director of Special Projects – Process and Technology, Sidharth Grover, to find out what he and his team are looking to gain from attending the Operational Excellence in Insurance event in Hartford Connecticut this October 17-19, 2016.
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